We have supported implementation of distance spanning solutions for healthcare and social care services in 52 municipalities and 8 healthcare regions. By monitoring implementation, a number of common challenges and experiences have been identified.
The implementation support we have provided has applied the Roadmap for service innovation as guide, and used the connected tools.
Common challenges and experiences
It comes out clear that the idea of an updated service model, by applying distance spanning solutions, often derives from a vision that certain technology could be applied to the benefit of the organisation. There is too little involvement of users, and too little time are set aside to anchor and create insight to the idea of updating the service model. Successful service model update require that 80 % of the time is spent on questions related to culture of the organization, involvement of personnel, leadership and understanding the user perspective.
Experience from digitally transformed organizations
18th of November 2020
Speakers
Sigurður E. Sigurðsson, chief physician Akureyri hospital, Iceland Halldór Sigurður Guðmundsson, operational manager for social services, Akureyri Municipality, Iceland Kjetil Løyning, leader of e-health Agder 2030, Norway Morten Lauknes, Project manager, Digital Telehealth
With an ageing population and sparsely populated areas throughout the Nordic region, digitalisation and remote solutions are important prerequisites for maintaining the quality of the Nordic welfare model. But what distance spanning services for healthcare and care exists in the nordics?
How can technology be brought to those people who really need it? We have identified the Norwegian model “Roadmap for service innovation” as a great tool/strategy for digital transformation of healthcare and care services.
How do users feel about distance spanning solutions in health care and social care? In order to understand the user experience, a scoping review has been conducted by the Nordic research network; Health and Welfare Technology (HWT).
Many of the distance spanning services and other digital supported solutions within healthcare and social care in the nordics have had difficulties to be rolled out widely and scaled up in use. We do not either see pilots and projects, with clear positive effects for users, being scaled up.
