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Virtual counselling service for young people

Finland Distance meetings
The solution is targeted to young people to cope with difficult situations and different kinds of worries. The service contains a picture-based questionnaire and information about challenging situations that young people may or might have been experiencing. The service offers information to cope with those problematic situations, and enables to contact professionals by chat if needed and if user wants to proceed to chat service.
The solution lowers the barriors to seek and receive help anonymously, and makes it easier to evaluate current or past situation in a way that is comfortable for younger people.
The solution is used in seven regions in Finland. Users are young people, mainly under 25 years, and social- and health care professionals.
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The solution helps young people to cope with difficult situations and worries, such as fears, poverty, fighting in family, loneliness or peer pressure, anonymously via internet.

Quotes/testimonials

“Really good way to clarify my own feelings.”

—User

Elaboration

Needs and challenges

Growing up can be hard. Everyone should have a possibility to reflect their feelings, growth and worries with someone, but that does not always happen.

Young people may carry loads of mental burden for a long time before they act it out somehow. When young people keep their feelings and thoughts for themselves, growing up might get even harder. Then there is a possibility that worrying and fears increases and joy disappears. Young people need to be heard and met. 

Solution and function

The solution helps to meet young people, anonymously via internet, and offers first hand support and counseling in their problematic situations. The solution provides first hand information and support about topics such as fears, poverty, fighting in family, loneliness or forcing to do things one might not want to do.

By answering the questionnaire the solution provides information about the problem and also a possibility to chat with professionals.

Implementation

The solution is easy to implement, and does not require national infrastructure. It is to be used by net browser.

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Economy

There should be less social- and healthcare interventions when young people reach help in an early stage.

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Process

The organization makes a decision to deploy the solution and makes an agreement about the use with the company. The company informs the professionals how the solution is to be used.

The organization has to name a person who coordinates the anchoring and helps the implementation process.

More about effects

By using this solution, young people can evaluate their situation and get more information about it. They are also encouraged to contact professionals and seek more help if needed.

The solution provides knowledge and hope in difficult situations.

Learnings

  • Easy to use on internet: go to the web page and start using the solution.
  • Smartphone, tablet or computer is required.
  • Basic technological skills are enough.  

 Virtual counselling service for young people - Service website (Finnish)

  • Solution can be used in public of private social care services.

  • Solution can be scaled easily. 

  • Solution can be used across boarders: problems that young people face are common.  

Eksote/Kainuu 

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Zoturi Oy 

Janne Vepsäläinen 

+358 40 8339120 

janne.vepsalainen@zoturi.com